Privacy Policy
Last updated: February 25, 2026
Introduction
CortexaPro AI ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Studio platform.
Information We Collect
Personal Information:
- Name, email address, and contact information
- Billing and payment information
- Account credentials
- Profile information you provide
Usage Data:
- AI agent configurations and settings
- Knowledge base documents you upload
- Chatbot conversation logs (if enabled)
- API usage and credit consumption
- Device information and IP addresses
How We Use Your Data
- To provide and maintain our AI services
- To process your transactions and manage your account
- To send you service-related communications
- To improve our platform and develop new features
- To detect, prevent, and address technical issues
- To comply with legal obligations
🔒 We do NOT use your data to train general AI models
Data Security
- End-to-end encryption for data in transit (TLS 1.3)
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- SOC 2 Type II compliant infrastructure
- Role-based access controls
- 24/7 security monitoring
Data Sharing & Third Parties
We may share your information with:
- AI Model Providers: OpenAI, Anthropic, and other LLM providers to process your requests
- Payment Processors: Stripe, PayPal for secure payment handling
- Cloud Infrastructure: AWS for hosting and storage
- Analytics: Aggregated, anonymized usage statistics
- Legal Requirements: When required by law or to protect our rights
Your Rights
- Access: Request a copy of your personal data
- Rectification: Update or correct inaccurate data
- Deletion: Request deletion of your data ("Right to be Forgotten")
- Portability: Export your data in a machine-readable format
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent at any time
Cookies & Tracking
We use essential cookies to maintain your session and remember your preferences. We also use analytics cookies to understand how you use our platform. You can manage cookie preferences in your browser settings.
Contact Us
For privacy-related inquiries, please contact our Data Protection Officer at:
Email: [email protected]
Support: [email protected]